5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of ongoing excellent management processes.
Security guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, you can see whether they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it is important to implement a method of verification and quality management to make sure that problems associated with the deficiency of doing these jobs don’t begin to happen.
In this guide we will discuss five (5) easy steps to enhancing your safety guard service and achieving what you picture as your ideal keyholding.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and inquire does it look decent.
It is also the security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent way to display if the guard is a good fit for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot on what to expect from that shield and it provides you an opportunity to request a different shield if you think that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his assigned property is not as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double bank? (Double banking is the procedure for experiencing a veteran guard working in the same time as the new guard.)
Determine the answer to each of these questions and make sure that they match what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not important and they begin to find themselves as not as a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to track the time and log the action of these guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard provider provides a way of earning sure that each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Remember, when selecting a security adviser be confident that the adviser is not actually a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.